Damaged, melted, crushed, missing, or simply not what you ordered — send us a photo within 14 days of delivery, with your order number.

We replace it or refund it. Your choice.

Any product that has been opened. This isn't a preference, it's how food retail works — we can't resell it and we won't pretend otherwise.

Unopened products in their original condition can be returned within 14 days of delivery. Write to us first with your order number, so we can match the parcel to an order when it arrives. Return shipping is at your expense unless the return is our mistake.

We don't do exchanges. If you want something else, we refund what went wrong and you order what you actually want.

We pack fast — orders leave within two business days. Write to us as soon as you can.

If the box hasn't left, we cancel it and refund you in full, or we change the address. Once it's with the carrier, we can't reach it any more, and the rules above take over.

Refunds go back to the card or account you paid with, within 5 to 10 business days once we've approved it. That delay is your bank's, not ours.